GENERAL INFORMATIONS  RESERVATIONS
To ensure prompt confirmation, please supply us with the following details : total pax, arrival and departure dates, flight number, hotel preference and types of room needed.
Your detailed order should be directed to:

ORANGUTAN TOURS & TRAVEL
Tours Operator and Travel Service
Jl. Narakusuma 58 Renon
Denpasar - Bali 80235
Email: trip@orangutantour.com
Website: www.orangutantour.com

COMMUNICATIONS
Quotation and confirmation will be sent to you by fax, telephone or email. We will do our best to respond your questions within 2 - 24 hours.

RATES
Rates are quoted net in US dollars. Rates are subject to change with or without prior notice. Any telex, fax, or telephone expenses incurred will be debited to your Account.

PAYMENTS
We request an 80% deposit of the total tour cost at least 30 days before clients' arrival in Indonesia. The balance should reach Komodo Tours & Travel 7 days after invoicing.

Our bank account:
Attc :
BANK CENTRAL ASIA
JL. HASANUDIN - DENPASAR
A/C 0401886418
Swift Code: C E N A I D J A
Accoun Holder:  I Nyoman Agus B Sugantara

CANCELLATIONS
Komodo Tours & Travel will not charge you a cancellation fee for tours and transfers shown in the tariff. However, hotels, restaurant, carriers or contractors may charge a cancellation fee for no-shows or very late notification of cancellation. In such cases we must pass the charges on to you.

TRANSFERS
Include carriage, porterages, meeting service, and assistance. Service is by private car or motor coach.

SIGHTSEEING AND PACKAGE TOURS
All sight-seeing and package tours include entrance fees, performances, meals as shown in the programs and transportation services by private car, jeep, motor coach, truck, boat, or canoe. Requests for guides proficient in languages other than English should be made in advance and are subject to availability.

HOTELS
Most Hotels charge 21% for tax and service. Reconfirmation and full reservation details should be received by hotels at least 30 days before the arrival for group bookings during the regular seasons and 45 days during the high season. For individual reservations, reconfirmation should be received at least 10 days before arrival for regular and high seasons. In case reconfirmation is not made, the room will be automatically released to prevent cancellation fee charges.

RESPONSIBILITY
Komodo Tours & Travel only acts as an agent for hotels, transport companies, carriers or contractors. We are not liable for any loss, injury or damage to any person or his property ; delay, or change in itinerary, which are beyond our control.
We reserve the right to change or cancel a program with or without advance notice if it is in the best interests of all concerned.